Refunds and remakes

Our position, plainly

We would rather fix a blessing than take it back. A name said wrong, a verse cited wrong: those are our mistakes to correct, and correcting them is the whole point of what we sell. So a remake is our first answer, at no charge, and it is not a consolation prize. It is the blessing you paid for, made properly.

But a remake is not a hurdle you have to clear before we will refund you. If you would rather have your money than a second attempt, say so and it is yours. If we do remake it and it still is not right, that is a refund, not a third try.

Before it is delivered

Cancel before we deliver and you get all of your money back. You do not need a reason and we will not ask for one.

The window is not the same for every tier:

A written blessing is ready the moment your payment goes through. The link is on your confirmation screen. So there is no gap between paying and having it, and there is nothing to cancel beforehand. If anything about it is wrong, section 3 is the one that covers you.

A voiced or video blessing has its written page ready at once and the recording still to come. Cancel any time before we send the recording and we refund the whole order, not only the part you were waiting on. You keep the written page.

A gift you scheduled for a future date can be cancelled any time before the morning it goes out, even though your own copy has been sitting on its page since you paid.

Write to us and say cancel. That is all it takes.

What we remake, and what we count as our mistake

Any of these, and we remake the blessing at no charge:

A name spelled wrong, or spelled correctly by you and set down wrongly by us.

A name said wrong in the recording: wrong stress, wrong vowel, a pronunciation your family does not use.

The wrong occasion, the wrong recipient, or a gotra we got wrong or left out.

A verse cited to the wrong source, a citation missing, or a line rendered incorrectly. We take this one hardest. Every prayer is meant to name its source and be quoted as written.

A blessing that never arrived.

A blessing that arrived later than the window we promised for its tier.

Audio or video that will not play, a file that is broken, or a link that does not open.

You do not have to prove any of it. Tell us what is wrong and the remake starts.

Our delivery clock starts when your payment confirms, not when you filled in the form. If you scheduled the blessing for a future morning, the clock starts on that morning instead, because time spent waiting for a date you chose is not us running late.

A remade blessing follows the same schedule as the original: the written page within the hour, a voice within a day, a video within two, counted from the moment we agree on the fix.

If we can see we are going to miss our own window, we write to you before it runs out rather than after, tell you when it will honestly be there, and the choice is yours and not ours: wait, or take a refund.

Memorial and healing blessings

These are different, and we treat them differently.

If a memorial or healing blessing landed badly, write to us and we refund you in full. We will not ask what went wrong. We will not offer a remake first, or a credit, or a discount, or anything at all except the money back and an apology. There is no counter-offer on this page and there will not be one in the reply.

Whatever your reason is, it is reason enough. You do not have to put it into words and we are not going to weigh it.

The thirty days in section 5 do not apply here. Write whenever you notice, however long it has been. We are not going to hold a grieving family to a calendar.

The window, and how long we take

For everything else, you have thirty days from the day the blessing was delivered to ask for a remake or a refund. If it never arrived, thirty days from the day you paid. If we cannot tell exactly when it reached you, we count from the day you paid, and we count in your favour.

We answer every message within one business day.

Refunds go back to whatever paid for it: the same card or payment method, through Stripe, in US dollars. We send the refund the same business day we agree it, and never more than five business days later. From there your bank decides when it posts, which is usually five to ten business days. That part is not ours to hurry, and we will tell you if it stalls.

We take nothing out of a refund. No handling fee, no processing fee, no restocking fee, nothing.

We do not give store credit, and we do not do exchanges in place of a refund. It is a remake or your money back. A pack is a set of finished blessings for people you named, and it never becomes credit either.

This policy covers everything sold on this site, the Lamp Row and the keepsake art page included.

How to ask

Reply to the email your blessing arrived in. That is the fastest route: your order travels with it, and it reaches the person who made the blessing.

If you cannot find it, reply to the receipt from your payment instead. That reaches us too, and it carries your order number, so nothing is lost.

Or write to us directly at yajmanblessings@gmail.com.

Tell us which blessing and what is wrong, in whatever words you have. One line is enough. The order number helps if you have it, at the foot of your delivery email, but you do not need it to be helped.

There is no form, no reason box, and no queue.

What a refund does to the blessing itself

These are digital. There is nothing to post back and nothing you need to return.

A refund does not take the blessing away from you. We will not ask you to delete anything.

The written page travels inside its own link. Everything the page shows is carried in the link itself, which is why it opens from any device and why we can say it does not expire.

A recording is different. The audio or video file is hosted by us and plays from our site, so it lasts as long as we keep it online. We intend to. If you want a copy that does not depend on us, save the file to your own device.

A copy already in someone else's hands is out of our reach and out of yours. There is no button anywhere that pulls a shared link back. If you would rather it were gone, delete the link wherever you sent it. Your own device also holds a copy of your orders, in this browser rather than in an account on our side, and if you want that cleared we will talk you through it.

If one blessing in a family pack is wrong, we remake or refund that one and leave the rest alone. A pack is a fixed-price bundle, so a single name refunds at the bundle price divided by the number of names you actually filled in, because that is the only figure that is fair when the bundle is one price. If none of the pack has been delivered, cancel the lot.

The two things we do not refund

First: a delivered blessing that is correct as ordered. It was written for a named person on a named day and there is nothing to put back on a shelf. If you think it fell short of what we promised, section 3 covers it, and we read section 3 generously.

Second: an outcome. The exam result, the year ahead, the thing you were hoping for. A prayer is offered, never promised.

Memorial and healing blessings sit outside both of those. Section 4 governs them, and you are refunded on request.

Charged twice, or charged wrongly

A duplicate charge is refunded in full, straight away. Same for a charge you did not make: tell us, we refund it, then we help you work out what happened.

You are free to go to your bank instead. We would rather you came here first, because we can usually settle it the same day, and because a dispute takes weeks and teaches us nothing about what we got wrong.

The founding membership

Nothing is charged for the membership today. Joining is a waitlist. No card is asked for, and the waitlist is not a trial: it does not turn into a charge on its own, not after a month and not ever. When the membership opens we will ask you to agree and to pay, deliberately, on a screen that says exactly that.

Everything below takes effect on the day the membership starts charging, and not one day before.

Before we ask for a card, on the same screen where you agree to join, and in plain sight rather than behind a link, you will see: the price, that it is charged once a year, the date of the first charge, that the membership continues until you cancel it, that the price can change and how we would tell you first, that there is no minimum number of years and nothing you have to buy alongside it, and how to cancel. The amount and how often it recurs appear again on the payment page, before your card details are confirmed.

Agreeing to the renewal is its own step. It is not folded into a general acceptance of our terms, and nothing is ticked for you in advance.

Once you have joined, we email you the renewal terms, the cancellation policy, and how to cancel, so you have it in writing and not only on a screen you have already closed.

We will email you at least fifteen days before each renewal, and no more than forty-five, telling you what will be charged, on what date, and how to cancel, with the cancel link in that same email.

You can cancel at any time, online, in the same few clicks that joined you, with nobody standing in the way asking you to reconsider. Cancelling runs through Stripe, which emails you a sign-in link so that nobody but you can end your membership. That is the only step, and if you would rather skip it, a ready-made cancellation email is there instead and it counts exactly the same.

Cancelling stops the next charge and leaves your membership running to the end of the year you have already paid for.

If a renewal charges you when you did not mean it to, tell us within thirty days and we refund the whole year. No questions, and no deduction for the days that have passed.

Otherwise, a paid year is not refunded part-way through, because the membership keeps working until it ends. If you have just been charged and you truly want out, write to us anyway. We would rather sort it than have you feel trapped.

If our price ever changes, you will hear at least seven days and up to thirty days ahead, with the new amount and how to cancel. Founding households keep the founding rate for as long as they stay.

The free reminders stay free either way, and cancelling does not take away the calendar your household built.

A written copy, and who we are

You are entitled to a written copy of this policy on request. Ask and we will send it, by email or by post, whichever you prefer.

Yajman is an independent business preparing to open. The legal entity behind it is being registered, and this page will name it, and its address, before the first payment is taken.